JNTUK-eTicket is a ticketing tool for receiving and monitoring daily Digital Monitoring Cell (DMC) and Web Development Cell (WDC) service requests (tickets) from all university offices. Whenever an officer/staff raises an issue related to the system/network/an IT related issue, they can login to the e-ticketing site and create the ticket. Special Officer-DMC who is the administrator for this, assigns the tasks based on the nature of the problem and also assigns the priority. Once the issue is resolved, the technician will close the ticket and message will go to the admin.
The triggered ticket/service request can be viewed by all technicians in the DMC/WDC. In an emergency, the technician responsible can assign the ticket to himself and attend the issue.
For user’s convenience, all system/network/web related issues and sub-issues are listed as a drop-down menu in the tool. You can also upload the picture or describe the problem in your own words. A daily report is prepared for internal quality and testing.